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Midori Media: Support Policy
  • Midori Media provides unlimited email support to Registered Users of our Software Titles.
  • We endeavour to reply to all emails within three ( 3 ) working days.
  • When requesting support, please be sure to include all relevant details including...
    • The Software Title and Version ( eg. myPM Merge v2.3.0.0 )
    • The operating system in use ( ie. Windows 9x, NT 4, 2000, ME, XP )
    • The version of MS Access / MS Excel / MS Word in use ( eg. 97, 2000, XP, 2003 )
    • The exact nature of the problem encountered.
  • Please consult the latest Software Title FAQ before contacting Midori Media for support.
  • The Midori Media Support email address is: support@midorimedia.com

    • Midori Media: Upgrade Policy
  • Midori Media provides free software upgrades to Registered Users for a period of ninety ( 90 ) days from date of purchase.
  • After this period, Registered Users may upgrade to the latest version of the Software Title for the nominated Upgrade Fee.
  • Please check the Midori Media web site ( www.midorimedia.com ) for the latest versions of our Software Titles.

    • Midori Media: Notification of Upgrades
  • Midori Media will notify Registered Users via email when an upgrade becomes available.

    • Midori Media: Continuous Improvement
  • Midori Media is committed to continually improving the quality and features of our Software Titles.
  • Suggestions for improvements are always welcome, and encouraged.
  • Where possible, these will be included in future Software Title releases.
  • Please email any suggestions, comments, and criticisms to: support@midorimedia.com


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