General FAQ

This page contains answers to Frequently Asked Questions (FAQ) of a general nature. If you do not find the answer to your question, please feel free to email Midori Media for assistance.

Can I install a Midori Media Software Solution on more than one computer at the same time?

Yes. Please note that if you have purchased a Single User Licence, only one User per Single User Licence may use the Software Solution at the same time. Additional Single User Licences need be purchased for each additional concurrent User.

Do I need to create an account to purchase a Licence?

No. Midori Media does not require you to create a user account to purchase or use a Licence. You simply provide your name, email address, and payment details at the time of purchase, and your Registration Details are emailed to you upon payment approval.

What happens if my payment is declined?

If your payment is declined, you will be returned to the Stripe checkout page where you can try again with a different card, or contact your bank for assistance. No charge is made for a declined payment.

What happens if I cancel during checkout?

If you close or cancel the Stripe checkout page before completing payment, you will be returned to the Midori Media purchase page. No charge is made. You may start the purchase process again at any time.

Do Midori Media Software Solutions run on a Mac?

Midori Media Software Solutions require MS Windows. If you can run MS Windows on your Mac (Virtual Machine, Boot Camp, Wine, etc.), Midori Media Software Solutions should run without issue.

Do Midori Media Software Solutions run on Linux?

Midori Media Software Solutions require MS Windows. If you can run MS Windows on your version of Linux (Virtual Machine, Wine, etc.), Midori Media Software Solutions should run without issue.

Does Midori Media provide support for their Software Solutions?

Yes. Midori Media provides free email support to all users of our Software Solutions.

What credit cards does Midori Media accept?

Midori Media accepts MasterCard and Visa credit cards for online purchases. We are unable to accept American Express, Diners Club, or JCB credit cards. If you do not have a MasterCard or Visa credit card, please contact us to arrange an alternative payment method.

Is my credit card information secure?

Yes. Midori Media uses Stripe (www.stripe.com) as its secure payment gateway. When you enter your credit card details, they are transmitted directly to Stripe’s PCI DSS Level 1 certified servers over an encrypted HTTPS connection. Your card details are never stored on the Midori Media server.

How do I become a Reseller for one or more Midori Media Software Solutions?

Please send an email to: for details.

How do I contact Midori Media?

Midori Media may be contacted via email at the following addresses:

General:

Support:

Sales:

How do I obtain support from Midori Media?

Please send an email to:
Be sure to include all necessary details regarding your support request.

How long has Midori Media been in business?

Midori Media was established in February, 2003.

I have lost my Registration Details. What can I do?

Please send an email to:
Be sure to include your Customer ID and purchase details. Midori Media will email you a copy of your Registration Details.

What is Midori Media's Privacy Policy?

Midori Media’s Privacy Policy may be viewed here.

When do I receive my Registration Details?

Once your payment has been approved, you will receive an email from Midori Media containing your Licence Registration Details. If you do not receive an email from Midori Media, please be sure to check your Spam / Junk email folders. You may wish to add the following email address to your email white list:

Why did Midori Media fail to respond to my email?

We endeavour to respond to all emails as soon as possible. If you have not received a response, please be sure to check your Spam / Junk email folders. You may wish to add the following email addresses to your email white list: