Midori Media provides free, unlimited email support to Registered Users of our Software Solutions.
We endeavour to reply to all emails as soon as possible.
If you do not receive a reply to your email, please check your Spam / Junk email folders.
The Midori Media Support email address is: Support: email@example.com
Software Solution FAQs
Midori Media maintains online FAQs for each of our Software Solutions.
Please consult the Software Solution FAQ before contacting Midori Media for support.
When requesting support, please be sure to provide all relevant details including...
- The Software Solution and Version. (eg. myPM Merge, Version 188.8.131.52)
The operating system in use.
ie. Windows: 95, 98, NT 4, 2000, ME, XP (32/64 Bit), Vista (32/64 Bit), 7 (32/64 Bit), 8 (32/64 Bit)
The version of MS Excel / MS Word in use.
ie. 97, 2000, 2002 (XP), 2003, 2007 (32 Bit), 2010 (32/64 Bit), 2013 (32/64 Bit)
- The exact nature of the problem encountered.
Midori Media provides free upgrades to Registered Users for a period of twelve (12) months from date of purchase.
After this period, Registered Users may upgrade to the latest version of the Software Solution for the nominated Upgrade Fee.
Please check the Midori Media web site (www.midorimedia.com) for the latest versions of our Software Solutions.
Notification of Upgrades
Midori Media will notify Registered Users via email when an upgrade for their Software Solution becomes available.
Midori Media is committed to continually improving the quality and features of our Software Solutions.
Suggestions for improvements are always welcome, and encouraged.
Where possible, these will be included in future Software Solution releases.
Please email any suggestions and comments to: Support: firstname.lastname@example.org