Support

Midori Media provides free, unlimited email support to Registered Users of our Software Solutions.
We endeavour to reply to all emails as soon as possible.
If you do not receive a reply to your email, please check your Spam / Junk email folders.

Support Procedure

The Midori Media Support email address is: Support: support@midorimedia.com

Software Solution FAQs

Midori Media maintains online FAQs for each of our Software Solutions.

myPM SCG: S Curve Generator FAQ
myPM Merge: Mail Merge Utility FAQ

Please consult the Software Solution FAQ before contacting Midori Media for support.

Requesting Support

When requesting support, please be sure to provide all relevant details including...

The Software Solution and Version. (eg. myPM Merge, Version 2.5.0.0)
The operating system in use.
ie. Windows: 95, 98, NT 4, 2000, ME, XP (32/64 Bit), Vista (32/64 Bit), 7 (32/64 Bit), 8 (32/64 Bit)
The version of MS Excel / MS Word in use.
ie. 97, 2000, 2002 (XP), 2003, 2007 (32 Bit), 2010 (32/64 Bit), 2013 (32/64 Bit)
The exact nature of the problem encountered.

Upgrade Policy

Midori Media provides free upgrades to Registered Users for a period of twelve (12) months from date of purchase.
After this period, Registered Users may upgrade to the latest version of the Software Solution for the nominated Upgrade Fee.
Please check the Midori Media web site (www.midorimedia.com) for the latest versions of our Software Solutions.

Notification of Upgrades

Midori Media will notify Registered Users via email when an upgrade for their Software Solution becomes available.

Continuous Improvement

Midori Media is committed to continually improving the quality and features of our Software Solutions.
Suggestions for improvements are always welcome, and encouraged.
Where possible, these will be included in future Software Solution releases.
Please email any suggestions and comments to: Support: support@midorimedia.com